Terms and Conditions madbrokes — Your Rights and Responsibilities as a Member

1 Eligibility and Account Registration

To register and use madbrokes services, you must meet the following requirements without exception:

• Must be at least 18 years old on the date of registration
• A citizen or resident eligible to use online gambling platforms
• Not appearing on an active self-exclusion list on any gambling platform
• Must not have previously held a madbrokes account that was closed due to a breach of terms
• Registering personally in your own name — each individual is only permitted to hold one account only

During registration, you are required to provide accurate, complete and up-to-date information. madbrokes reserves the right to request document verification at any time, including a copy of your national ID (MyKad), proof of address and proof of payment method. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or account closure.

2 Fund Deposit

Madbrokes accepts deposits via multiple methods including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost and direct bank transfer. All deposits are processed in Malaysian Ringgit (MYR).

• Amount minimum deposit is MYR 20 (varies by method)
• All deposited funds are intended for betting entertainment purposes only
• Madbrokes is not responsible for any fees charged by banks or third-party payment providers
• Deposits must be made using a payment method in the same member's name — third-party accounts are not permitted
• Madbrokes reserves the right to request proof of ownership of the payment method used

If a technical issue occurs during a deposit, contact the madbrokes support team immediately. Do not make repeated deposits if the status of your first transaction has not yet been confirmed.

3 Fund Withdrawal

Madbrokes is committed to processing all valid withdrawals within the promised timeframe. Withdrawal terms are as follows:

• The minimum withdrawal amount is MYR 50 for most methods
• Withdrawals can only be made to an account or payment method registered under the same member's name
• Accounts that have not completed KYC verification may be subject to lower withdrawal limits
• Withdrawals are processed 24/7 via DuitNow in under 5 minutes, and bank transfers within 1–3 hours
• Madbrokes does not charge members any withdrawal processing fees

Madbrokes reserves the right to hold or suspend withdrawals for security review purposes, particularly for accounts showing unusual activity or behavior inconsistent with normal usage patterns. Any hold will be communicated to the relevant member within a reasonable timeframe.

4 Bonuses and Promotions

Madbrokes offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific conditions stated in the relevant promotion terms. General conditions that apply to all bonuses are:

• Each bonus has a wagering requirement which must be met before a withdrawal is permitted
• Each member is eligible to claim each type of bonus once only, unless otherwise stated
• Bonuses cannot be transferred or redeemed for cash directly without meeting the wagering requirements
• Madbrokes reserves the right to withdraw or cancel any bonus if its usage terms are violated
• Unused bonuses will expire automatically once the validity period ends

Where any conflict exists between these general terms and the specific conditions of a promotion, the specific promotion terms shall apply. madbrokes reserves the right to modify, suspend or terminate any promotion at any time without prior notice.

5 Game Rules

All games available on the madbrokes platform operate using an RNG (Random Number Generator) that has been independently verified by a recognized audit body. This ensures every spin, hand or roll is completely random and cannot be influenced by any party.

• Game results recorded in the madbrokes system are final
• In the event of a technical disruption during gameplay, madbrokes will resolve the issue based on available system records
• The use of automation software, bots or any tools that provide an unfair advantage is strictly prohibited
• Legitimate betting strategies are permitted as long as they do not violate the relevant game rules

6 Member Conduct

Madbrokes expects all members to behave respectfully and responsibly while using the platform. The following conduct is strictly prohibited and may result in account closure without notice:

• Use of offensive, threatening or harassing language toward other members or support staff
• Attempts to manipulate, hack or disrupt platform operations
• Colluding with other members to gain an unfair advantage in games
• Opening multiple accounts or using a false identity
• Any activity related to money laundering

Madbrokes reserves the right to report suspicious activity to the relevant authorities where there is reasonable evidence of a legal violation.

7 Account Closure and Restriction

Madbrokes reserves the right to suspend or close the account of any member in the following situations:

• Violating any terms and conditions stated in this document
• Failure to provide requested identity verification documents
• Inaccurate or misleading account information
• At the member's own request for self-exclusion purposes
• Requests from regulatory authorities or law enforcement

If your account is closed, any remaining balance (after deducting bonuses that have not met the wagering requirement) will be returned to you within a reasonable period via your original payment method, unless the closure is the result of a serious terms violation.

8 Privacy and Data Protection

Madbrokes respects the privacy of every member and is committed to protecting your personal data. All information collected is used solely for platform operations, legal compliance and service improvement.

• Your personal data will not be sold, leased, or shared with third parties without your consent, except as required by law
• All data is stored using 256-bit SSL encryption and held on secure servers
• You have the right to request access to your personal data or request its deletion in accordance with applicable data protection laws

For more detailed information, please refer to madbrokes Privacy Policy.

9 Liability Limits

Madbrokes will not be liable for any loss or damage arising from:

• Service disruptions caused by system maintenance, exceptional circumstances, or outages beyond madbrokes's control
• Game outcomes generated by a properly functioning RNG
• Financial losses resulting from betting decisions made by the member
• Unauthorised access to your account resulting from negligence in safeguarding your login credentials

In all circumstances, madbrokes's maximum liability in respect of any individual claim is limited to the current balance in the relevant account at the time the claim is made.

10 Responsible Gaming

Madbrokes takes seriously its responsibility to ensure this platform does not become a source of harm to its members. We provide a range of tools and resources to help members manage their gambling activity:

• Deposit limit daily, weekly and monthly limits that you can set yourself
• Loss limit which allows you to set a limit on how much you can lose within a given period
• Temporary break from the platform for 24 hours, 7 days or 30 days
• Long-term self-exclusion which blocks your access to the platform for an extended period

For more information and access to these tools, visit the Responsible Gaming ours. If you or someone you know is experiencing a gambling problem, please seek professional help immediately.

11 Terms and Conditions Amendment

Madbrokes reserves the right to amend, update or replace any part of these terms and conditions at any time. Amendments take effect immediately upon being published on the website, unless a different effective date is specified.

You are advised to review this page periodically. Continued use of the madbrokes platform after any changes have been made constitutes acceptance of the amended terms. If you do not agree with the changes, please stop using the platform and contact our support team for assistance with account closure.

12 Applicable Law

These terms and conditions are interpreted and governed by the laws applicable to madbrokes' operating jurisdiction. Any dispute arising from or relating to these terms shall be resolved through consultation within 30 days, failing which, through arbitration or a court of competent jurisdiction.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. madbrokes's failure to enforce any right under these terms shall not be construed as a waiver of that right.