Healthy gambling is about entertainment — not stress, not debt and not obsession. madbrokes provides all the tools you need to stay in control and enjoy a positive gaming experience.
At madbrokes, we believe that online gambling can be an enjoyable entertainment activity — much like going to the cinema or dining out — as long as it is done the right way and with full awareness. Problems only arise when gambling starts controlling your life, rather than you controlling the gambling.
That is why the madbrokes Responsible Gaming program is more than a list of rules we are required to follow — it is part of how we operate every day. From platform design to the training of our support team, every decision we make places member well-being as the top priority.
From day one, madbrokes has provided a range of self-management tools that you can activate or adjust on your own without going through any complicated process. You are in control — we are simply here to help when needed. Whether you want to set a monthly spending limit, take a temporary break from the platform or apply a long-term self-exclusion, all of this can be done directly from your account panel in just a few clicks.
The most important thing to remember: seeking help or using self-limit tools is not a sign of weakness. It is a sign that you know what is best for yourself — and that is something worth honouring.
All these tools are accessible directly from your account panel — no approval wait times or prior contact with support required.
Set the maximum amount you can deposit each day, week or month. Once the limit is reached, additional deposits will not be permitted until the period resets. Limits can be lowered immediately, but raising a limit requires a 24-hour delay for your protection.
Set a limit on how much you can lose over a daily, weekly or monthly period. Once the limit is reached, your account will not allow any further wagering until the limit period resets. This is the most effective way to manage your gambling spending.
Set a maximum duration for each play session. As the set time approaches, you will receive a warning. Once the time is up, you will be logged out automatically so you can rest and reassess before continuing.
Step away from the platform for 24 hours, 7 days, or 30 days. During the break period, your account cannot be used to make deposits or place bets. Any existing balance can still be withdrawn. A break can be activated in under a minute.
If you need a longer break, self-exclusion can be applied for 3 months, 6 months, 1 year, or permanently. During this period, your account is fully closed and cannot be reopened until the period ends — or not at all if you choose the permanent option.
You can choose to opt out of all promotions and bonus offers. This is useful if you find that promotional offers are prompting you to play more than planned. This option can be changed from the communication settings in your account panel at any time.
Many people don't realise they have a gambling problem until it has already escalated. Recognise these signs early so you can take action before it's too late.
You play within set limits, can stop at any time, and are not emotionally affected by losses. This is healthy play.
Frequently playing to relieve stress, feeling restless when not playing, or starting to borrow money to gamble. Now is the time to use our personal limit tools.
Lying to family about gambling, borrowing from multiple people, being unable to stop despite wanting to, or gambling affecting your work and relationships. Please activate self-exclusion and seek professional support.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to reach out to our support team.
Have you ever wagered more than you could afford, and regretted it afterwards?
Have you ever lied to family members or friends about how much time or money you spend on gambling?
Has gambling ever caused you serious financial difficulties, such as being unable to pay bills or repay loans?
Have you ever tried to stop or reduce gambling but failed despite your best intentions?
Do you feel anxious, irritable, or uncomfortable when you try to cut back or stop gambling?
Have you ever gambled as a way to escape problems, feelings of stress or extreme boredom?
This is not just words — it is the actual operating procedure carried out by the madbrokes team every day.
The madbrokes system automatically monitors for unusual betting patterns — such as sudden sharp increases in bets or excessively long play sessions — and will trigger a proactive review by our team.
Every madbrokes support team member undergoes specialised training on how to identify signs of problem gambling and provide sensitive, helpful guidance to members who need assistance.
Madbrokes' KYC process ensures all members are 18 years or older before any deposit or wagering can take place. This is not just compliance — it is our moral responsibility.
During play, the time elapsed and amount spent in the current session are always visible. This helps you make decisions based on real facts, not assumptions.
The madbrokes support team is here to help you in a discreet, respectful and non-judgmental way. Whether you want to learn more about self-limit tools, activate self-exclusion or simply need someone to talk to — we're here.
If gambling has caused you or someone you care about serious distress — whether financial, mental, or in your relationships — please seek help immediately.
Register today and enjoy a safe entertainment experience with a full suite of self-management tools available to all madbrokes members.