Madbrokes takes every piece of information you share with us seriously. This document transparently explains how your data is collected, used, and protected at every stage of your platform experience.
Every decision about your data is made based on the following principles — not mere compliance, but genuine trust.
All your personal data and financial information is protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions.
Your personal data will not be sold, rented, or shared for marketing purposes with any third party without your explicit consent.
You have the right to access, correct, or request deletion of your personal data at any time via the account panel or by contacting our support team.
All data is stored on servers protected by strict access controls, regular backups, and round-the-clock security monitoring.
Madbrokes complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
We do not hide how your data is used. Every data collection purpose is clearly stated and can be audited by members at any time.
Madbrokes collects your personal data through several means when you register and use the platform. Data collected falls into three main categories:
Data You Provide Directly:
Automatically Collected Data:
Data from External Sources:
Every piece of data collected has a clear and legitimate purpose. madbrokes does not collect more data than is necessary for the stated purpose. The table below summarises how your data is used:
| Data Types | Purpose of Use | Legal Basis |
|---|---|---|
| Name & IC/Passport | KYC identity verification, fraud prevention | Legal obligation |
| Email & Phone No. | Account communications, security notifications, support | Contract performance |
| Payment Information | Processing deposits and withdrawals | Contract performance |
| Platform Activity Data | Experience enhancement, issue detection, personalized features | Legitimate interest |
| IP Address & Device | Account security, prevention of unauthorized access | Legitimate interest |
| Transaction History | AML compliance, internal audits, financial reporting | Legal obligation |
Additionally, with your explicit consent, we may use your email or phone number to send you information about promotions, special offers, or platform updates that may interest you. You can withdraw this consent at any time through your account settings.
Madbrokes does not sell your personal data to anyone. However, in certain situations, your information may be shared with carefully selected third parties:
Trusted Service Providers: We work with technical service providers such as payment processors, cloud infrastructure providers, and customer support platforms. All providers are bound by strict data protection agreements and may only use your data for specified purposes.
Legal Obligation: madbrokes will disclose personal data when required by law, court order, or a legitimate request from the relevant law enforcement authority. In such cases, we will notify you where legally permitted to do so.
Fraud Prevention & AML: Certain information may be shared with licensed fraud prevention agencies or regulatory bodies for anti-money laundering (AML) screening purposes as required by Malaysian law.
Madbrokes invests seriously in security infrastructure to ensure your data is always protected. The following are the technical and organisational measures we have implemented:
All data in transit is protected by industry-standard TLS/SSL encryption.
Data is stored in certified data centres with physical and digital access controls.
Two-factor authentication is available to add an extra layer of security to your account.
Intrusion detection systems operate around the clock to identify threats.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at madbrokes:
You may request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your personal data is inaccurate or outdated, you may request a correction through your account panel or our support team.
In certain circumstances, you may request the deletion of your personal data — subject to any applicable legal data retention obligations.
You may object to the processing of your data for direct marketing purposes at any time — the request will take effect immediately.
To exercise any of the above rights, contact our data protection team via live chat in your account or send an email to [email protected]. We will respond to your request within 14 business days.
Madbrokes uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use:
You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect platform functionality. Your cookie settings will be remembered for future visits.
The madbrokes platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a child's data has been collected without our knowledge, we will immediately take steps to delete that data and close the account in question.
If you are a parent or guardian who believes your child under 18 has registered on our platform, please contact us immediately at [email protected] so that appropriate action can be taken.
Madbrokes only retains your personal data for as long as it is needed for the stated purpose, or as required by law. General data retention guidelines are:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with madbrokes internal procedures.
In the course of its operations, madbrokes may transfer your personal data to servers or service providers located outside Malaysia. Any such transfer is only carried out when:
Madbrokes ensures that all cross-border data transfers are carried out in compliance with Malaysia's PDPA requirements and relevant international data protection standards.
Madbrokes reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service updates. When significant changes are made, we will notify you by email or in-account notification before the changes take effect.
The "Updated" date at the top of this document indicates when the latest changes were made. Continued use of the platform after a change notification is considered acceptance of the amended terms.
We aim to respond to all privacy-related inquiries within 14 business days. For urgent security issues, use the live chat channel for the fastest response.
Sign up for a madbrokes account with confidence — your data is protected, your wins are paid out, and your experience is our top priority at all times.